{"id":4636,"date":"2021-08-29T12:43:37","date_gmt":"2021-08-29T10:43:37","guid":{"rendered":"https:\/\/secret-times.it\/f-a-q\/"},"modified":"2021-08-29T17:29:17","modified_gmt":"2021-08-29T15:29:17","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/www.secret-times.it\/en\/f-a-q\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"

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GIFT VOUCHERS<\/a><\/h3>\n \t\t\t<\/div>\n \n \n Find out more <\/a>\n [\/vc_column][vc_column width=”1\/3″ el_class=”col-md-4 col-sm-12 sm-margin-bottom-50″]\t\t\t
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TAKE THE MEASUREMENTS<\/a><\/h3>\n \t\t\t<\/div>\n \n \n Find out more <\/a>\n [\/vc_column][vc_column width=”1\/3″ el_class=”col-md-4 col-sm-12 sm-margin-bottom-50″]\t\t\t
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SHIPMENTS<\/a><\/h3>\n \t\t\t<\/div>\n \n \n Find out more <\/a>\n [\/vc_column][\/vc_row][vc_row layout=”boxed”][vc_column][vc_separator][vc_column_text css=”.vc_custom_1605441825365{margin-top: 60px !important;margin-bottom: 54px !important;}”]<\/p>\n

Shipments<\/em><\/h3>\n

[\/vc_column_text][vc_tta_accordion style=”classic” shape=”square” color=”white” c_icon=”triangle” c_position=”right” active_section=”1″][vc_tta_section title=”Do you also ship abroad?” tab_id=”1605444729914-b5f291b6-9890″][vc_column_text]We ship all over the world with the Crono service of Poste Italiane, the shipping methods and costs will be displayed in the cart.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How will my dress be delivered to me?” tab_id=”1605444729939-5830a38c-f837″][vc_column_text]Bulky clothes will arrive in a 70x50x10 box, in order to keep the dress as flat as possible, so as to avoid any damage.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My tracking order has stopped, what should I do?” tab_id=”1605444973647-7c2f0f4f-b2c6″][vc_column_text]Often, International and European orders can remain in customs for several days, waiting to be examined. Unfortunately, this is not the responsibility of Secret Times. However, you can let me know through the various contacts, and I will forward a reminder and open a case with the courier.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row layout=”boxed”][vc_column][vc_separator][vc_column_text css=”.vc_custom_1605441845985{margin-top: 60px !important;margin-bottom: 24px !important;}”]<\/p>\n

Custom Orders<\/em><\/h3>\n

[\/vc_column_text][vc_tta_accordion style=”classic” shape=”square” color=”white” c_icon=”triangle” c_position=”right” active_section=””][vc_tta_section title=”What size are the items on sale?” tab_id=”1605445183903-e051570e-0df5″][vc_column_text]The garments and accessories for sale do not have a size because they are all made to measure for the customer. With each purchase you will also provide your measurements and the garment will be tailored accordingly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are there any items already ready for shipment?” tab_id=”1605445183923-97547988-a241″][vc_column_text]The garments ready for shipment can be found in the section of the store READY CLOTHES. Usually, however, this section is not regularly stocked and not all sizes are available. My store works mainly on custom sizes. The size of the dress you will find in the description.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have an event for which I need a dress, how soon should I order it?” tab_id=”1605445875356-83e842ef-a805″][vc_column_text]I suggest ordering the dress at least two months before the event. In case of shorter deadlines, an additional urgency fee may be applied. In any case, for any particular need, send me an email to info@secret-times.it<\/a> and I will be happy to help you as much as I can.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I don’t trust myself to take my own measurements, can I have them taken in person?” tab_id=”1605446042607-efb0ee4b-627a”][vc_column_text]Yes, it is possible to make an appointment at the Laboratory (Via Radici in Piano 526, Sassuolo (MO)), and have the measurements taken directly. If you don’t have the possibility to come here, there is also the possibility to make a video call to take the measurements together.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I can’t find what I’m looking for on the site, can I ask for a custom dress?” tab_id=”1605446500509-956c4081-229f”][vc_column_text]Absolutely! If you don’t find what you are looking for, want to make changes to the featured gowns, or want to make the dress of your dreams, email me at info@secret-times.it<\/a> and I will be happy to accommodate you and give you a quote.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row layout=”boxed”][vc_column][vc_separator][vc_column_text css=”.vc_custom_1605442067911{margin-top: 60px !important;margin-bottom: 24px !important;}”]<\/p>\n

Technical Problems<\/em><\/h3>\n

[\/vc_column_text][vc_tta_accordion style=”classic” shape=”square” color=”white” c_icon=”triangle” c_position=”right” active_section=””][vc_tta_section title=”I can’t complete the order what should I do?” tab_id=”1605446671912-6bbc869f-3d5c”][vc_column_text]Contattami mandando una mail a info@secret-times.it sar\u00f2 lieta di aiutarti.Contact me by sending a email to info@secret-times.it<\/a> l’ll be happy to help you<\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”100px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row layout=”boxed” el_class=”text-center margin-bottom-75″][vc_column width=”1\/3″ el_class=”col-md-4 col-sm-12 sm-margin-bottom-50″][\/vc_column][vc_column width=”1\/3″ el_class=”col-md-4 col-sm-12 sm-margin-bottom-50″][\/vc_column][vc_column width=”1\/3″ el_class=”col-md-4 col-sm-12 sm-margin-bottom-50″][\/vc_column][\/vc_row][vc_row layout=”boxed”][vc_column][vc_separator][vc_column_text css=”.vc_custom_1605441825365{margin-top: 60px !important;margin-bottom: 54px !important;}”] Shipments [\/vc_column_text][vc_tta_accordion style=”classic” shape=”square” color=”white” c_icon=”triangle” c_position=”right” active_section=”1″][vc_tta_section title=”Do you also ship abroad?” tab_id=”1605444729914-b5f291b6-9890″][vc_column_text]We ship all over the world with the Crono service of Poste Italiane, the shipping methods and costs will be… View more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4636","page","type-page","status-publish","hentry"],"yoast_head":"\nF.A.Q. - Secret Times<\/title>\n<meta name=\"description\" content=\"In this page you can find the most frequently asked questions that are asked to Secret Times di Stefania Dorta and their answers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.secret-times.it\/en\/f-a-q\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"F.A.Q. 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